Cancellation & Refund Policy

Subscription & Cancellation Terms

1. Subscription Terms

By subscribing to our SaaS product, you agree to pay the subscription fees as specified on our BrainyPlus website. Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you choose.

2. Cancellation Policy

• Users may cancel their subscription anytime by contacting our support team at support@brainyplus.com
• Cancellation will prevent future charges, but users will retain access to paid features until the end of the billing cycle.
• No partial or prorated refunds will be provided for mid-cycle cancellations.

Refund Policy

1. 7-Day Money-Back Guarantee

• We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with our product within the first 7-days of your initial purchase, you may request a full refund.
• To initiate a refund, please contact our support team at support@brainyplus.com with your order details, transaction details and support documents.

2. Refund Process

•  Refund requests must be submitted via email to support@brainyplus.com within 7 days of original purchase date.
• Upon approval, refunds will be processed within 7-10 business days and credited to the original payment method.
• Razor pay’s processing fees or payment gateways (if applicable) may be non-refundable.

3. Refund Eligibility Criteria

We also offer refunds in the following cases-

Duplicate Payment: If you were charged twice for the same subscription, we will process a full refund of the duplicate amount.

Unauthorized Transaction: If you did not authorize a payment, you may request a refund within 7 days of the transaction.

4. Non-Refundable Cases

Refunds will not be provided in the following situations-

Change of Mind: Users who no longer wish to use the service after purchase and not raising a refund request within 7-days of purchase.

Partial Usage: Users who have accessed the platform but decide to cancel before the end of the billing period

Failure to Cancel: Users who do not cancel before the next billing cycle are responsible for that charge.

5. Enterprise/ Yearly Plan Subscription Terms

• Custom enterprise/ yearly discounted plans are subject to separate agreements with specific cancellation and refund terms.
• Clients with annual or volume-based contracts must adhere to the terms outlined in their contract.
• No refunds are available for enterprise plans, unless explicitly stated in the contract.

6. Policy Updates

We reserve the right to modify this policy at any time. Changes will be updated on our website, and continued use of the service implies acceptance of the revised terms.

For any questions, please contact our support team at support@brainyplus.com.